Refund policy

Last Updated: 18/07/2026

At Shovix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order if:

  • The product is damaged during delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The product is incomplete or missing parts.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, accessories, manuals, and invoices.
  • Not be damaged due to misuse or improper handling.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to customer misuse.
  • Products returned without original packaging.
  • Personalized or customized products.
  • Hygiene or personal care items once opened (if applicable).
  • Gift cards or promotional items.

Return Process

To request a return, please email us at anaboinadilip921@gmail.com with:

  • Your Order Number
  • Your Name
  • Reason for the return
  • Photos or videos of the product (if damaged or defective)

Our team will review your request and respond within 2 business days.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds are usually completed within 5–7 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.
  2. Contact your card issuer or payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still haven't received your refund, contact us at:

Email: anaboinadilip921@gmail.com

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may still request a return if your order meets the eligibility criteria outlined in this policy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photos or a short video of the issue.
  • A brief description of the problem.

We will arrange a replacement or refund after verification.

Shipping Charges

  • If the return is due to our mistake (wrong, damaged, or defective item), Shovix will bear the return shipping cost.
  • If the return is due to a change of mind (where applicable), the customer may be responsible for return shipping charges.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Store Name: Shovix
Email: anaboinadilip921@gmail.com
Website: https://shovix.in